About Us
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Who we are
Your Wellbeing, Our Priority
ReachOut24 is a dedicated home care agency based in Crawley, West Sussex, and registered in England and Wales (Companies House: 14385099). Founded in 2022 and launched in January 2024, we provide tailored domiciliary care services designed to support individuals in living safely, comfortably, and independently at home.
Built on the belief that everyone deserves to feel respected, valued, and cared for, we deliver more than just support—we build trust and lasting relationships with every client and family we serve.
Our compassionate approach is guided by consistency and kindness. We take the time to understand each person’s unique needs, preferences, and pace—whether providing everyday assistance, recovery care, or specialised support for complex conditions.
We don’t just meet expectations—we aim to exceed them. By prioritising quality over profit, and investing in a team of carefully selected, highly trained professionals, we ensure the people we care for receive service rooted in compassion, professionalism, and genuine connection.
Our services are tailored around your daily routine, preferences, and goals—whether short-term or long-term—so you can live life on your terms with the support you need.
From companionship to clinical care, our dedicated professionals help enhance overall well-being and quality of life — one day at a time.
Meet the founder
Experienced Leadership You Can Trust
Ms. Muchaneta Mazikana
Founder | BSc (Hons) Mental Health Nursing, University of Surrey
Starting ReachOut24 Healthcare was never just a business decision — it was a personal mission. As a qualified mental health nurse, I’ve seen the challenges people face when trying to find compassionate, consistent care at home.
My work in the community revealed how much it matters to treat people with dignity, to listen, and to see them as individuals — not just patients. I founded ReachOut24 to bring that standard of care into people’s homes, ensuring everyone feels safe, respected, and truly cared for.
At ReachOut24, we blend clinical excellence with human connection. From older adults to those with physical or complex needs, our goal is to provide personalised support that enhances comfort, independence, and quality of life.
I’m proud to lead a team that shares this vision — delivering care with heart, every day.
Meet our team
Teamwork makes the dream work
At ReachOut24, our team is made up of compassionate, highly trained professionals who are dedicated to delivering exceptional care. From care assistants to coordinators, every member shares a commitment to treating clients with dignity, respect, and empathy. We work together to create a supportive, trusted environment where individuals feel safe, valued, and empowered in their own homes.
Every member of our team plays a vital role in delivering the kind of care we’d want for our own loved ones. It’s not just about experience — it’s about heart. From the first call to daily visits, we are committed to building trust and lasting relationships with those we care for.
Get a glimpse into the dedication behind our services — watch the short video to hear directly from one of our team members about what it means to deliver care the ReachOut24 way.
Live Independently with Confidence
At ReachOut24, we’re here to make everyday living safer, easier, and more comfortable for seniors who value their independence. Join our supportive care network and experience the difference compassionate, personalised home care can make.
Our Core Value
The Principles That Guide Our Care
We are devoted to delivering exceptional care grounded in the principles of nursing and guided by compassion, dignity, and respect. We actively protect and promote the human rights of our clients in every interaction.
We take ownership of the quality and safety of the services we offer. Our operations strictly follow regulatory standards, with a focus on transparency, dependability, and continuous improvement.
Our caregivers undergo regular professional development, enabling them to deliver timely, evidence-based care tailored to each individual’s needs. This ensures improved health outcomes and a higher quality of life for those we serve.
We maintain the highest standards of conduct, skill, and integrity. Our team works collaboratively with clients, families, and partners, ensuring every service is delivered respectfully, ethically, and with a consistent person-centered approach.
Our Vision
Our vision is to lead a transformative shift in the homecare industry by embracing innovation, optimising care systems, and fostering seamless collaboration with healthcare providers and community partners. We strive to set the benchmark for excellence in person-centered care—ensuring individuals receive the support they need to thrive at home with confidence and independence.
Our Mission
At ReachOut24, our mission is to provide high-quality, person-centered home care services that empower individuals to live safely, comfortably, and independently in their own homes. By blending advanced care technologies, personalised support, and strong community partnerships, we aim to uphold dignity, enhance quality of life, and compassionately respond to the unique needs of every person we serve.
Who we serve
We proudly support the following groups:
Elderly individuals who require personal or medical care at home
Adults with disabilities seeking assisted living support
NHS and private hospitals, care homes, and residential care providers in need of qualified healthcare staff
Testimonial
What they say about us
I have to say the service provided to my Father is & always has been excellent, overall the careers are very polite & engaging with my dad who I'm sure can be a bit trying at times but I know he is very happy with the arrangements you have put in place for him.
They are conscientious and efficient we have a good rapport with each other, always laughing, and they can't do enough for me. Always sad to see them leave, all odd jobs that I request are done, excellent cups of tea are made for me, and my medications made ready for me. They also read out the instructions for my evening meal as I can't see
An incredible care provider - diligent, compassionate, reliable and understanding, with round the clock communications to family if needed. This agency really goes the extra mile and genuinely cares about the visits. Excellent service and follow up. We are so grateful for all they have done for our family. Overall ExperienceStaffCare / SupportManagement Treated with DignityValue for Money
Just wanted to give my feedback on your carer Joyce. She has an excellent manner and kind disposition with the patient. Her care and compassion shines through. She is a credit to your organisation. There is another carer who I have met too -also has a lovely way with patient AB, and again is an excellent carer. Can't remember her name. But she is from Kenya. Lovely to see good quality carers in the community. Thank you.
FAQs
Your Questions, Answered with Care
We’ve answered some of the most common questions to help you better understand our services and how we support your care needs.
Our mission is to provide compassionate, person-centred care and staffing solutions that enhance independence, dignity, and wellbeing for our clients.
Our team consists of experienced healthcare professionals, including support workers, who are trained, DBS-checked, and dedicated to delivering quality care.
We operate under CQC regulations and have robust training, vetting, and monitoring procedures to maintain high standards of care and safety.
Yes, we specialise in supporting people with dementia, disabilities, mental health conditions, and those requiring end-of-life or palliative care
